Account Deletion — Food Run

Food Run lets you create an account. Google Play and the App Store require a way to request deletion of that account and the personal data tied to it. This page explains how to delete, what we remove, what we keep, and how long it takes.

1. How to delete your account in the app

Open the Food Run app and sign in.
Go to Profile → Delete Account.
Read what will be deleted and tick the confirmation box.
If you signed up with email and password, enter your password. If you signed in with Google, confirm with Google.
Tap Delete my account.

You are signed out on that device as soon as deletion succeeds.

2. How to delete without the app

Email support@foodrunpk.com from the address on your account. Use the subject line Account deletion request and include your registered mobile number if you have one.

We verify the request and complete deletion within 14 days (usually faster). We may ask a short security question if we cannot match the email to an account.

3. What is deleted

When deletion completes we remove or anonymise:

Data	What happens
Login (email, phone, Google)	Deleted. You cannot sign in again with that account.
Profile (name, mobile, email, photo, addresses)	Deleted.
Saved places, FCM / device tokens, referrals	Deleted.
Wallet ledger on your user id	Deleted.
Support tickets you opened	Deleted.
Rider KYC photos and documents (CNIC, selfie, licence, bike papers)	Deleted from cloud storage.
Rider application / role profiles and live location	Deleted.
Vendor staff-access links on your user id	Deleted.
App session on this device	Cleared immediately.

4. What we keep (and why)

We keep a limited set of records that we need for law, tax, fraud, or safety. These are not used to market to you.

Data	Why we keep it	Typical period
Completed order records (items, fees, COD status, anonymised user id)	Accounting, tax, refunds, and disputes with riders or vendors	Up to 7 years, or as Pakistani tax / company law requires
Fraud, abuse, or safety reports involving your account	Protect other users and the marketplace	As long as needed for the investigation or claim
Server and crash logs that no longer identify you	Security and reliability	A short operational period (usually under 90 days)

Active or in-progress orders may need to be completed or cancelled before we can finish deletion. Outstanding rider or vendor settlement amounts may be paid or recorded first.

5. How long deletion takes

In the app: login is removed immediately after you confirm. Profile, KYC files, and related personal records are deleted in the same request. Copies in backups are purged within 30 days.
By email: we process the request within 14 days, then the same 30-day backup window applies.
Order history we must keep is anonymised (name, phone, and email stripped) rather than shown as a live account.

6. After deletion

You will need a new sign-up if you want to use Food Run again.
Promotional messages to that account stop. Transactional mail already in transit may still arrive once.
Vendors and riders who already have an order in progress may still see the contact details needed to finish that order.

7. Contact

Support: support@foodrunpk.com
Privacy: privacy@foodrunpk.com